At Zivaxa, we strive to process and prepare your order within 1–2 business days after it is placed. Our team takes special care to ensure every product is packaged securely and accurately before shipping.
Once dispatched, standard delivery usually takes between 6 to 10 business days, depending on your location and local postal conditions. Please be aware that unexpected events like holidays, weather conditions, or customs delays may affect delivery times.
We use trusted logistics partners to ship your products. The choice of carrier and service depends on the shipping address, item weight, and service availability to ensure prompt and safe delivery.
Once your order is shipped, we’ll send you a tracking link via email, allowing you to monitor your shipment status either on the courier’s site or on our tracking page.
We currently offer free global shipping on most orders. However, some destinations may incur customs duties, VAT, or handling charges, which are the customer’s responsibility.
While we cover a wide range of countries worldwide, a few locations may not be eligible for delivery. If you are uncertain whether we ship to your region, feel free to contact our support team.
Additionally, certain items may face shipping limitations due to their size, contents, or destination regulations. Should this affect your order, we’ll contact you immediately to offer a suitable solution.
If you have any questions about our shipping process or need help tracking your order, don’t hesitate to get in touch. We’re always here to help.
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